Reviews
Real feedback from Chanticleer Properties Triangle clients, pulled directly from Google.
What clients are saying
4.7 out of 5 based on 663 Google reviews
Showing our 44 most recent reviews of 663 on Google. Read all reviews on Google.
Todd Muhr
5 out of 5 stars11 hours ago
Juliette has been great to work with and took the time to answer all my questions.
Response from the owner
Todd, thank you for sharing your feedback. We are glad Juliette took the time to answer all your questions and helped make the experience smoother. We appreciate you recognizing her efforts, your kind review means a lot to our team.
Yavuz S. ilter
5 out of 5 stars4 days ago
Special thanks to Carla Sevilla and her team for their dedication and hard work in helping our family find our new rental home. We truly appreciate their patience and support. A great, professional team that I highly recommend!
Response from the owner
We appreciate your thoughtful review, Yavuz. It is wonderful to hear Carla Sevilla and her team provided patient, professional support while you found a rental home for your family. Your recommendation and recognition of their hard work truly brighten the team's day.
Esmeralda Pinzon
5 out of 5 stars4 days ago
Couldn’t have found someone better than Jacky to answer all my questions, doubts and worries! Very caring and went above and beyond to give me a great experience.
Response from the owner
Thank you, Esmeralda. We're delighted Jacky answered every question and helped ease your worries. We'll make sure she sees your praise. It truly uplifts the team. Thank you for sharing your experience.
Yesenia Cortez
5 out of 5 stars5 days ago
Outstanding experience from start to finish! The team is professional, highly responsive, and made the entire leasing process incredibly smooth.
Response from the owner
Thank you, Yesenia. We are delighted your leasing experience was outstanding and that our team’s professionalism and quick responses made the process easy. We will share your kind words with the team and appreciate you taking the time to leave feedback.
jessica Hernandez
5 out of 5 stars5 days ago
Called earlier inquiring about some homes. Jackie let me know the process and had me touring in no time. Would recommend!
Response from the owner
Thanks for the glowing review, Jessica. We are glad Jackie could explain the process and get tours scheduled so quickly. We will pass along your praise to her. We appreciate your recommendation.
C E
5 out of 5 stars5 days ago
Really enjoyed my time living here. The community is great, and the location is tough to beat with so much local food, music, and vibrant weekend nightlife just around the corner. Carla and the team have been wonderful and very helpful all good resolutions to any issues. 5 stars all around!
Response from the owner
Thanks so much, C E, for the five star review. We love hearing you enjoyed the lively neighborhood and strong sense of community. We're pleased Carla and the team were helpful and responsive, and we will share your kind words with them. Your feedback means a lot to us.
Chela Vargas
5 out of 5 stars5 days ago
Jackie was so helpful! She showed me many amazing homes and helped so much and had super flexible with helping me tour! Thank you so much for the amazing experience
C E
1 out of 5 starsa day ago
One of the worst rental agencies to get ahold of for any emergency it takes about a week to get anything taken care of the office NEVER answers the phone and dont bother trying to contend any fees even if they are at fault and you have documented evidence they will deny it and force it on you for the burden/responsibility, and if you try and call the office after establishing residency good luck getting ahold of anyone or getting a call back its run at bank hours as if the bank was closed and the phones might as well be disconnected.
Ebony Staton
5 out of 5 starsa week ago
Carla and her team are amazing! From start to finish, they went above and beyond to help me get into my new home. I would definitely recommend them to my family and friends. A special shoutout to Juliette, you are truly amazing! No matter how many questions I had, you always made me feel heard and supported. Thank you all for everything! ❤️
Denise Ditto
5 out of 5 stars2 weeks ago
The rental process was seamless, Jackie was great to work with and very accommodating. I would definitely recommend friends and family to use their rental services.
Response from the owner
We appreciate your kind feedback, Denise. It's wonderful to hear the rental process felt seamless and Jackie was accommodating. Thank you for recommending us to friends and family, that means a lot. We look forward to helping them in the future.
David Smith
5 out of 5 stars2 weeks ago
Juliette was very professional, and very warming at the same time. I am a senior citizen, and was stressing about my move. Juliette made me feel at ease through the entire process.
Response from the owner
Thank you for your kind review, David. We are so glad Juliette's professional, warm approach helped ease your moving stress. Hearing that we made the process more comfortable means a great deal to our team.
Mckay Mcvicker
5 out of 5 stars3 weeks ago
Carla has been wonderful to work with during this process and extremely understanding!
Response from the owner
Thank you, Mckay. We are thrilled Carla was wonderful to work with and so understanding. We will share your kind words with her and appreciate you taking the time to leave this review.
Aaron Exum
5 out of 5 starsa month ago
You had awnser my question completely an I was very satisfied thanks you😊
Response from the owner
Thank you, Aaron! I'm glad we could fully answer your question and that you were satisfied. We appreciate your feedback and are here if you need anything in the future.
Hailee Alvarez
5 out of 5 starsa month ago
Very professional and helpful with the application process. Great communication as well! 10/10 :)
Response from the owner
Thank you so much for the wonderful review, Hailee! We’re thrilled our team could make the application process smooth and that our communication met your expectations. Please reach out anytime if you need further assistance; we’re always happy to help.
Connor Matthews
5 out of 5 starsa month ago
Victoria was great! She responded in a timely manner and answered every question I had. I am pleased to be renting with Chanticleer Properties!
Response from the owner
Thank you for the wonderful review, Connor. We’ll share your comments with Victoria and we’re so glad she was responsive and helpful. We’re pleased to have you renting with Chanticleer Properties—please reach out anytime.
Niurka Canales
1 out of 5 starsa month ago
And then we entered the apartment… Honestly, we were shocked by the condition it was in. The apartment was extremely dirty and looked like only the carpet had been cleaned. There was paint all over the floors but like insanely!!! kitchen cabinets with paint? bathroom cabinets, and walls. The refrigerator was dirty, the doorknobs were rusty and covered in paint, the downstairs shower didn’t even have a showerhead, the kitchen floor was lifting due to what appeared to be moisture damage, some of the ceiling lights didn’t work, and there was mold in the kitchen cabinets. For the amount of money we are paying, we expected the apartment to at least be clean, safe, and move-in ready. Instead, we spent the beginning of our lease dealing with problems that should have been addressed before we were given the keys. And now, on top of everything, my roommate’s car was towed and we are being charged $250 because they claim there was no parking permit. The parking situation is already terrible because the lot is constantly full. If there are three people living in the apartment, where exactly are we supposed to park when there aren’t enough spaces? Where are visitors expected to park? Overall, this has been an extremely frustrating experience. Between the lack of communication from the lease agent, the payment and key situation, being told to cancel a payment and bring cash, the condition of the apartment, and now the parking issue, this has been one of the worst rental experiences we’ve had. I would seriously recommend anyone considering renting here to document absolutely everything with photos and videos, get every communication in writing, and make sure you fully understand the payment and parking policies before signing or moving in.
Response from the owner
We are very sorry for your experience and appreciate you bringing it to our attention; this does not reflect the standards we demand. We have escalated your case to maintenance and management to immediately coordinate a deep cleaning, assess and repair the moisture and mold damage, replace any missing or defective fixtures, and review the paint and lighting. We will also investigate the trailer and parking situation to review the billing system and improve communication and permit policies. Please contact the management office as soon as possible to schedule the repairs and address these issues with the highest priority.
Niurka Canales
1 out of 5 starsa month ago
Terrible Experience —Wolf Cub Court Honestly, this has been a terrible experience from start and we’ve been living there only for 2 weeks. We originally applied for an apartment at Wolf Cub Court and scheduled a tour. When we arrived, they showed us a different house than the one we had applied for, but we actually liked it and everything seemed fine. A few days later, we were told that the home we had originally applied for was no longer available because it had supposedly just been rented. That definitely gave us a bad feeling, but they offered us another home in the same unit at a higher price. Despite everything, we decided to move forward and accepted it. After that, our lease agent was changed, and honestly, our new lease agent was basically nonexistent. She never texted us, never called us, and never answered when we tried to contact her. We reached out multiple times and couldn’t get a response or any actual assistance from her throughout the process. Our lease started on the 1st, and we paid the rent that same day through their payment platform. When we called the office on Monday the 3rd to get our keys, we were told they couldn’t give them to us because, according to their system, our payment had not been processed yet and could take up to 10 days. What made the situation even more frustrating was that they told us to call our banks, cancel the transaction, and bring the rent in cash instead. They basically told us that they didn’t care that we had paid through their platform if it wasn’t showing as processed in their system, there was nothing they could do. We had already contacted our banks, and the money had already been withdrawn from our account. We kept calling the office almost three times a day and insisting because we were literally waiting for the keys to our home. Then they told us that apparently our lease agent was supposed to inform us two weeks before the lease started that we needed to make the payment early because payments could take up to 10 days to process. But how were we supposed to know that? Our lease agent never contacted us, never explained this, and never responded to our messages or calls. We cannot be expected to know a policy or deadline that was never communicated to us. We finally got our keys on Friday, after the payment was already showing in their system. - continued in my other google review since the message its too long -
Response from the owner
Niurka, thank you for taking the time to share this — this is the first time these concerns have been brought to my attention, and we take them seriously. We've already reached out to you directly to apologize and are working with you and your roommates to correct the flooring, paint, and maintenance issues you described, as well as looking into the parking situation. We're committed to making this right and appreciate you giving us the chance to do so. Look forward to hearing from you on the resolution you decide :)
Shawn Miller
5 out of 5 starsa month ago
Juliette was very helpful and polite. Had a phenomenal experience working with her and the company
Response from the owner
Thank you so much for your kind words, Shawn! We’re thrilled Juliette was helpful and polite and that you had a phenomenal experience with our team. I’ll be sure to share your praise with Juliette and everyone here. We look forward to assisting you again in the future.
Ethan Rome
5 out of 5 starsa month ago
I came into this process unsure of how everything would play out. Thankfully, Sam was very helpful over the phone and made this process a whole lot easier.
Response from the owner
Thank you, Ethan. We're glad Sam could help make the process easier and appreciate you taking the time to share your experience. We’ll pass your kind words along to him and welcome you to reach out if you need anything in the future.
Khushi Patel
5 out of 5 starsa month ago
I had such a smooth and joyful experience with Chanticleer Properties! With Summer, she provided excellent customer service. Whether it was a simple question or scheduling a tour, her professionalism and communication were exceptional!
Response from the owner
Thank you so much, Khushi — we’re thrilled you had a smooth and joyful experience with Chanticleer Properties. Summer will be delighted to hear your kind words about her professionalism and communication. We appreciate your feedback and are here for any future needs or referrals.
Charnese Alexander
5 out of 5 starsa month ago
Although I had to go through a few hoops to get into my new place, Ms. Jacky was extremely patient, very professional and communicated with me every step of the way! I am very pleased and I would definitely recommend Chanticleer Properties.
Response from the owner
Thank you, Charnese, for the wonderful 5-star review. We're so glad Ms. Jacky's patience and clear communication helped make the move smoother and that you're pleased with your new place. We truly appreciate your recommendation of Chanticleer Properties. Please reach out anytime if we can assist with anything in the future.
Rassu Lopez
5 out of 5 starsa month ago
From the moment I first contacted the company, I was put in touch with Juliette Pittet. She was very attentive and responsive to all my needs, demonstrating professionalism and empathy toward me as a client, while also giving me full confidence in handling the entire process online; we reviewed every point of the contract, and she showed complete knowledge and command of the subject matter. I will be moving soon, and I feel very grateful to both the company and her.
Response from the owner
Thank you for your wonderful review, Rassu. We’re thrilled Juliette provided attentive, professional, and knowledgeable support and that the online process gave you confidence. We’ll be sure to share your kind words with Juliette and the team. Best wishes with your move, and please contact us if you need anything further.
Devin Alley
5 out of 5 starsa month ago
Samuel McBrierty was excellent to work with! He was very consistent with communication and extremely helpful over the phone, making the process a whole lot easier for everyone!
Response from the owner
Thank you, Devin — we’re so glad Samuel’s clear communication and helpful support made the process easier for everyone. We’ll be sure to pass your kind words along to him. We appreciate your feedback and look forward to assisting you again in the future.
Thomas Siesser
5 out of 5 starsa month ago
The communication was great! Sam was very helpful over the phone. Sam made the process super simple and easy.
Response from the owner
Thank you, Thomas! We’re glad Sam’s helpful phone support and clear communication made the process so simple for you. We’ll pass your kind words along to Sam. We appreciate your business and look forward to helping you again.
Ryan Mahowski
5 out of 5 starsa month ago
Victoria was very helpful with assisting me in exploring my options of a new home!
Response from the owner
Thank you for the kind review, Ryan! We're thrilled Victoria was so helpful as you explored options for a new home. We'll be sure to pass your feedback along to her. Please let us know if we can help with anything else as you move forward.
Sophia
5 out of 5 stars2 months ago
I can’t say enough good things about Yesi! She was incredibly helpful, understanding, and respectful while helping me through my concerns. She took the time to listen, answer my questions, and make sure I felt supported. Her customer service was truly exceptional!
Response from the owner
Thank you, Sophia, for your wonderful review. We're so glad Yesi provided supportive, respectful, and thorough service, and we’ll be sure to share your kind words with her. We look forward to helping you again whenever you need us.
Chloe
5 out of 5 stars2 months ago
Excellent customer service! Yesi was very helpful, respectful, and made sure all of my questions were answered. Thank you!
Response from the owner
Thank you, Chloe, for the kind review! We're thrilled Yesi provided helpful and respectful service and that all your questions were answered. We appreciate your feedback and look forward to assisting you again.
Holden Shuping
5 out of 5 stars2 months ago
samuel was awesome to talk to and helped me out efficiently
Response from the owner
Thanks for the great review, Holden. We’re glad Samuel was awesome to talk to and helped you efficiently. We’ll share your kind words with him and the team. We appreciate you taking the time to leave a five-star rating.
Joshua Billings
5 out of 5 stars2 months ago
Victoria has been very helpful in a search for my new home . While looking for what I want she made sure to find what I can afford and stay within my budget. She has been very professional with the whole experience
Response from the owner
Thank you, Joshua — we’re thrilled to hear Victoria made your home search productive and stayed focused on your budget. We’ll be sure to pass along your kind words to her. If you need any further assistance as you move forward, please let us know.
Praveen Kethireddy
5 out of 5 stars2 months ago
Simran did an amazing job in finding the tenant in less than a week. Very happy with the service provided by Chanticleer Rental Properties.
Response from the owner
Thank you, Praveen! We're thrilled Simran found a tenant so quickly and that you're very happy with our service. We appreciate your trust in Chanticleer Rental Properties and look forward to supporting any of your future rental needs.
Gresham Sowa
5 out of 5 stars2 months ago
Sam was incredibly polite, professional, and took the time to answer all of my questions. He made the whole experience easy and enjoyable. Highly recommend!
Response from the owner
Thank you, Gresham — we’re thrilled Sam provided polite, professional service and took the time to answer all your questions. We’re glad the experience was easy and enjoyable, and we truly appreciate your high recommendation. We look forward to serving you again.
Luke Whipple
5 out of 5 stars2 months ago
Sam was very helpful and made the process very smooth!
Response from the owner
Thank you, Luke! We're thrilled Sam made the process smooth for you. We appreciate the kind review and look forward to helping you again in the future.
Claire Sanders
5 out of 5 stars2 months ago
It was a joy talking with Sam. He was friendly and professional and he was able to help answer my questions. Thankful for such great customer service!
Jacob McDowell
5 out of 5 stars2 months ago
Sam was super helpful in the whole process of looking for my new place! What a great young man he is.
Jose Mendes
5 out of 5 stars2 months ago
My experience with Yesi has been outstanding. She is incredibly understanding, patient, and took the time to explain everything I needed to know. As a first-time property owner renting out my home, I was pretty nervous about the process, but she made the entire transition smooth and stress-free. She never rushed me and made sure all of my questions were answered. The leasing agent was also extremely kind, and the entire Chanticleer Properties team has done an excellent job communicating with me throughout the process. I've heard that communication is something many property management companies struggle with, but that definitely hasn't been my experience here. If you're looking for a property management company that truly cares about its clients, I highly recommend Chanticleer Properties. Be sure to ask for Yesi you'll be in great hands!!!
Response from the owner
Thank you, Jose — we truly appreciate your kind words. We’re thrilled Yesi and our leasing team were able to make your first rental experience smooth and stress-free. I will share your praise with Yesi and the entire Chanticleer Properties team. Thank you for recommending us and trusting us with your property.
Callie McBrierty
5 out of 5 stars2 months ago
Sam was extremely helpful and easy to work with over the phone. He answered all my questions and made the process much easier.
Response from the owner
Thank you, Callie. We’re so glad Sam was able to answer your questions and make the process easier for you. We appreciate your feedback and are here if you need anything in the future.
Eli Vaughn
5 out of 5 stars2 months ago
I was really thrilled with how smooth the process was over the phone! Sam really made it super easy and great communication.
Response from the owner
Thank you for the great review, Eli! We’re thrilled Sam made the process smooth and kept communication clear. We appreciate your feedback and look forward to helping you again.
Bruce Jones Jr
5 out of 5 stars2 months ago
Demi Wilson
Response from the owner
Thank you for the 5-star review, Bruce. We appreciate you mentioning Demi Wilson and will be sure to pass along your praise. We're glad you had a great experience and look forward to serving you again.
Marilia Pereira dos Santos
5 out of 5 stars2 months ago
So far I’ve only had good experiences with Chanticleer Properties. Jacky has been communicative and very helpful with all questions we’ve had!
Response from the owner
Thank you so much for your kind review, Marilia! We're delighted Jacky has been communicative and helpful with your questions. We appreciate your trust in Chanticleer Properties and look forward to continuing to support you. Please reach out anytime if you need anything else.
abby
5 out of 5 stars2 months ago
The service I received from Victoria was 🤌🏼 absolute chefs kiss. From her radiant personality and how sweet she is, she made this process so simple.
Response from the owner
Thank you so much for the lovely review, Abby! We're thrilled Victoria’s radiant personality and sweet, helpful approach made everything so simple and enjoyable for you. I’ll be sure to share your kind words with her — she’ll be delighted. We look forward to welcoming you back soon.
Dayna Brantley
5 out of 5 stars2 months ago
i’ve had such a wonderful experience working with Victoria. she has been super helpful, and made the entire process smooth and stress-free. we all know how important that can be. she’s answered all my silly questions with a great attitude and helped me find the perfect place. thank you!!!
Response from the owner
Thank you so much for the kind review, Dayna! We’re thrilled Victoria made the process smooth and stress-free and that she could help you find the perfect place. We appreciate you trusting us and are here if you need anything in the future.
Jose Delacruz
5 out of 5 stars2 months ago
Yesi is An outstanding manager who is professional, responsive, and genuinely cares about clients. Her leadership and support made the entire process smooth ands stress- free. Excellent communication and attention to detail from beginning to end. Highly recommend
Response from the owner
Thank you so much for your kind words, Jose. We’re thrilled Yesi’s professionalism, responsiveness, and attention to detail made the process smooth and stress-free for you. We appreciate your recommendation and look forward to helping you again in the future.
salman Qureshi
1 out of 5 stars2 months ago
I really had bad experiences with them they lie to me many times one day they say something and another day they say something they hold my deposit for 1 and half month and then cut money for no reason and idk why they do this and I call her and she pick up and then she say I will get this amount money and then she doesn’t answer or reply and send me less deposit very bad and liar and management is really bad never ever will rent with them
Response from the owner
We're very sorry for your experience and for the inconsistent information and inconvenience caused by the delayed and reduced deposit return. We take these concerns seriously and have forwarded your complaint to our management team to review your account and call records immediately. If we find an error, we will correct it and refund any improper charges promptly. We appreciate the feedback and will work to improve communication so this does not happen again.
Ryan Barbour
5 out of 5 stars2 months ago
I mean I was speechless and sam is the best at it. Really pleased.
Response from the owner
Thanks so much, Ryan. We're thrilled Sam impressed you and that you're so pleased with the service. We'll be sure to pass along your kind words to him. We look forward to helping you again.
